Ruby Red Casino Privacy Policy

Welcome to the Privacy Policy for Ruby Red. This page explains how we collect, use, and protect the personal and technical information you provide when you create an account, play games, or use our site. We take your privacy seriously and aim to describe our practices in clear, practical terms so you understand what data we hold and how to manage it.

Types of data we collect

Personal data

When you register or verify an account we may collect identifying details such as your name, date of birth, contact information, and government-issued ID when required for verification. We also collect account credentials, security questions, and any correspondence you send to our support team.

Technical data

We collect device and connection data to improve site performance and security. This includes IP address, browser type, device identifiers, operating system, and basic location data derived from your IP. We also record log files, crash reports, and other diagnostic information.

Transactional data

We process payment and transaction records related to deposits, withdrawals, and wagers. Transactional data includes payment method details, transaction amounts, timestamps, and currency. We do not store full payment card numbers; payment processing is handled by third-party processors in accordance with their security standards.

How we use your information

We use collected data to provide and maintain your account, process payments, verify identity, prevent fraud, and comply with legal obligations. Data is also used for customer support, security monitoring, and to improve site functionality. We do not use your personal data for unrelated commercial marketing without your consent.

Data protection practices

We protect information using a combination of administrative, technical, and physical safeguards appropriate to the sensitivity of the data. Access to personal information is limited to authorized personnel and third-party service providers who perform services on our behalf. Where applicable, data is transmitted using encryption and stored on secure systems.

Cookies and tracking technologies

We use cookies, web beacons, and similar technologies to remember preferences, analyse site usage, and deliver a consistent experience across devices. You can manage cookie settings through your browser or the site preferences panel, though disabling certain cookies may affect site functionality.

Your rights

Depending on applicable law you may have rights to access, correct, or request deletion of your personal data. You can also object to certain processing activities or request restrictions. To exercise these rights contact our privacy team and include sufficient information to identify your account.

Access, correction, and deletion

To access or update your details sign in to your account or contact support. We will verify your identity before processing requests. Requests for deletion will be handled in line with legal and operational requirements; some information may be retained as required for record-keeping or fraud prevention.

Information sharing and third parties

We share data with payment processors, identity verification services, fraud-prevention partners, and other service providers that support our operations. We may also disclose information when required by law or to protect legal rights. All third parties are required to protect your information and may only use it for specified purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site with an updated effective date. For questions or privacy requests contact [email protected] or our privacy team through your account. RubyRed is committed to handling your information responsibly and transparently.