Contact our team
Need a hand? Our support team is available to help with questions, account-related issues, technical concerns, or general feedback. Reach us via convenient channels including email, phone, live chat, or a secure support ticket. We aim to respond quickly, guide you through account checks, troubleshooting steps, payment queries, or security questions, and follow up as needed to resolve your request professionally and efficiently. For urgent matters, call our phone line during working hours.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - Email support and ticketing (English/French). Live chat available on the site. |
| General Enquiries | [email protected] - Accounts, billing and general questions. Payments and verification assistance. |
| Affiliate Enquiries | [email protected] - Partnership requests, promo materials and tracking setup. |
| Phone | +1 416 293 8472 - Local support line |
| Working hours | Mon-Fri, 09:00-18:00 ET |
Email Support
Email is our preferred way to handle detailed requests, account issues, or cases requiring documents or explanations. Please send messages to [email protected] with a clear subject line and your current contact details to avoid delays. Attach any relevant files and include your account ID where applicable so we can review and respond efficiently.
Submit your enquiry
Response Time
Our support team aims to respond promptly to all inquiries. Most inquiries are answered within one business day. For more complex matters, such as account verification or payment investigations, response times may be longer while we gather details and liaise with partners. We appreciate your patience and will keep you updated as we work to resolve your request.
Feedback
We’d love to hear from you. Share feedback, suggestions, or ideas to help improve the site. Your input is reviewed carefully by our team and used to refine features, promotions, and the overall user experience. Send us a note anytime and we’ll consider your suggestions when planning updates and fixes.