Responsible Gambling Policy

At Ruby Red we are committed to safer gambling and to helping players keep control of their time and spend. We place player safety and controlled play at the centre of our service, and provide clear tools and guidance so everyone can make informed choices about their account activity.

Player protection principles

We focus on prevention, transparency and quick access to support. That means offering practical account controls, clear information about risks, and responsive assistance if you or someone close to you needs help. We respect player privacy and treat all requests for limits or exclusions promptly and confidentially.

Activity-control tools

Players can use a set of on-site tools to manage how they use the service. Tools are easy to set up from your account settings and can be adjusted or removed after a verification period.

Deposit limits

Set daily, weekly or monthly deposit limits to keep spending predictable. You choose the level that suits your budget and can reduce or increase it in your account settings, subject to any mandatory cooling-off period.

Loss limits

Loss limits help cap how much you can lose over a chosen period. These limits work alongside deposit limits and give an additional safeguard against chasing losses.

Time limits and session controls

Use session reminders, automatic log-outs and daily play-time limits to manage how long you play. You can enable pop-up reminders at set intervals to encourage regular breaks and more mindful play.

Account breaks and temporary blocks

If you need an immediate break, temporary account blocks are available for short periods. These can be taken without a full self-exclusion and are useful when you want a brief pause from your account.

Self-exclusion

Self-exclusion is a stricter option for players who need a longer break. When you choose self-exclusion your account access is suspended for the chosen period and you will not be able to log in or place bets. Options typically include medium- and long-term exclusions and permanent account closure. If you take this step, our support team will confirm the process and next steps on reactivation, where applicable.

Signs of problematic behaviour

Watch for warning signs such as spending more than intended, borrowing to play, neglecting responsibilities, or trying to hide activity. If you notice these changes in yourself or others, consider activating limits, taking a break or using self-exclusion.

Practical tips for staying in control

Set a budget before you play, use deposit or loss limits, schedule regular breaks, avoid playing when stressed or upset, and treat gambling as entertainment rather than a way to make money. Review your account history regularly to keep track of time and spend.

Professional help and support organisations

If you need further assistance, reach out to local provincial problem gambling helplines, Gamblers Anonymous, or international services such as Gambling Therapy. You can also contact our support team through the site for guidance on limits, self-exclusion or next steps. For urgent help, contact local health services or emergency services.

At RubyRed we encourage responsible play and will support any player who asks for help managing their account or seeking professional support.